Skip to main content

Do No Harm, But Take No Shit.

Copyright (C) Avery K. Tingle 2014

Break time at a sales-based call center is a precious commodity. For just a few short moments, you get to step away from the phones and remember that the world is not filled with irate assholes who want to do unspeakable things to your wife or mother or brother or goat.

The group I run with at work, we can get a little rambunctious. So much so that we get dirty looks from some of the veterans, but one man in particular, we'll call him Jack. We were getting on his nerves professionally. He didn't say anything, at least at first, just sit off in his corner all by his lonesome, sigh heavily, and turn up the volume on whatever he was watching.

Eventually, after brusquely asking us to quiet down, he lodged a complaint with our trainer (to be fair, we didn't get any quieter). So I walked straight up to him, looked him right in his eye...and apologized.

I said that I was sorry for disturbing him during his break, and we would make a concerted effort to be quieter. He said he appreciated the gesture and that was that.

I spoke with my friends about his request. They were annoyed, but agreed, and were genuinely more quiet. So much so that the dirty looks stopped.

Except for Jack.

Jack would still huff and puff, even when we were library-quiet. Soon, we wouldn't even have to speak; it was merely our presence that would drive him into an asthma-inspired tizzy.
This went on for about a week until he stormed out of the break room, shooting one of the group a murderous look as he passed.

I told that person to please; re-define the meaning of loud.

I realized that I was causing someone unnecessary distress. I apologized for my actions and did my best to rectify the situation. When my best effort didn't work, I quit going out of my way to try to appease one person. For the record, no one has complained of our noise level since.

Some people cannot be pleased; some people prefer misery if they've grown accustomed to it. If you have done your absolute best to make a situation work, and for whatever reason the one you've worked for is still dissatisfied, then walk away with your head held high and don't lose sleep behind it. There is a line between trying to accommodate someone and letting them run over you.

Do no harm.
But take no shit.

Thank you for reading.


CLC said…
"Anybody can be a paper warrior" was a saying by someone I had great respect for. You're in the trenches and you're doing fine. That's where real warriors live.

Popular posts from this blog

The Long Road Home

I will end you tonight. No, wait. That's not where the story starts. The story starts two and a half years before this, when Michelle (referred to as Michelle for legal reasons because SATAN was too heavily trademarked) reached out to me by Facebook. She mentioned that we played the same Facebook game and she wanted to say hi. I had never, in fact, even heard of the Facebook game. But I was freshly broken out of a relationship and she was pretty with a good body so I said "Hurr, okay." Conversation ensues. She tells me we came up in the same place. We did not come up in the same place. We spent one night in San Francisco talking. But I really wanted to sleep with her. So, "Hurr, okay." Fast forward a few months. I've left Missouri for the beautiful Pacific Northwest. I've settled into the ass end of Lynnwood, a suburb of Seattle. The apartment was so bad that the landlord wrote the mold on the wall off as "crayon coloring

America: A True Story About Hatred and Unity

I wanted fast food tonight. That was all. I found myself at Burger King to pick up my wife's order. I was a few cars deep when I spotted the Confederate flag. I surreptitiously snapped a few photos. This was going to be a very different story. When I pull out of Burger King, it turns out there's more than one. In fact, there are four trucks, each flying variations of the flag. I have to go around the front of them to avoid an accident. They're parked right in the middle of the road. As I drive around them, each person in the vehicle makes it a point to ensure I see them. I do. They see me too. When I get to McDonald's (which is in the same lot), I learn that they're not taking debit cards at the moment. Terrific. I wanted chicken nuggets and instead, I get a run-in with the new Confederacy. So I make my way back to Burger King, again appearing in full view of the trucks. I place my order, get it, pay, and pull out. Then one of the

Wave Rocketbook Reviewed

I love writing by hand, and I love notebooks. I'll often devote entire budgets to them and when Officemax has one of their twenty-five cent sales, I'll buy them out. I often draft by hand, finding that the scene comes together more purely when it flows from a pen rather than a keyboard. So when DailyDot advertised a durable new type of notebook that you could use over and over again for the cheap price of twenty-five (thirty after shipping) US Dollars? I'm down. The Wave Rocketbook is meant to be elegant in its design and simple in its execution. The instructions come on the bag itself, and only the pen and notebook are included. The pen feels like any other, so you have to be careful not to mix it into your collection or you will end up marking your notebook with the wrong pen (like I did). The ink is erasable, which is a bonus. A place to put the pen would've been nice, but it clips easily, if not securely, into the ringed binding. The paper is thick and